These terms explain how bookings made through Jordan Routes work: what we do, what the local service providers do, and what you can expect from both. Please read them before you book.
Last updated: 2 October 2026.
1. Introduction
These Terms and Conditions (“Terms”) apply to the use of jordanroutes.com (the “Website”) and to booking requests and bookings made with Jordan Routes through the Website, WhatsApp, email, phone or any other channel. By making a booking you confirm that you have read and accepted these Terms and our Cancellation & Refund Policy, and that you have read our Privacy Policy.
Specific conditions shown on an experience page or in your booking confirmation (for example a different cancellation rule) also form part of your booking. Where they differ from these Terms, the specific conditions apply to that experience, provided they were clearly shown before you booked. We may update these Terms from time to time; your booking is governed by the version in force when you booked.
2. About Jordan Routes
Jordan Routes | مسارات الأردن is an independent travel marketplace, marketing and booking platform that helps travellers discover and arrange tourism experiences in Jordan through local service partners. Jordan Routes facilitates enquiries, bookings and customer communication and may receive a commission or service fee for these services. Jordan Routes is based in Amman, Jordan, and can be contacted at info@jordanroutes.com or +962 7 9179 7111.
3. Role of Jordan Routes
Jordan Routes presents tourism experiences, helps you choose and request them, handles the booking process, may receive payments, and coordinates communication between you and the people who deliver your services. The tourism services themselves – such as transport, guiding, accommodation, activities and entrance to attractions – may be supplied or fulfilled through independent local tourism service providers and partners (“Service Providers”), including transport companies and drivers, licensed tour guides, hotels and camps, activity operators and attraction operators.
Jordan Routes does not claim to operate every service offered on the Website. Where Jordan Routes itself supplies a particular service, this will be stated in your booking confirmation.
4. Booking facilitation
A booking with Jordan Routes goes through four separate stages:
- Booking request – you send a request online, through the booking form or checkout, or by WhatsApp, email or phone.
- Booking confirmation – Jordan Routes confirms the booking in writing (see section 7). For bank transfer bookings, confirmation is issued once payment is received (see section 10).
- Payment – you pay by one of the methods offered for that booking (see section 10).
- Delivery of the service – the tourism service is delivered on the day by the relevant Service Provider, as described for the experience.
The information on the Website is prepared with care, often with the Service Providers. Photos are illustrative, and times in itineraries are a guide that may be adjusted on the day.
5. Independent tourism services
Service Providers are independent businesses or professionals. They are responsible for delivering their services in accordance with the applicable laws, licences and safety standards, and their own rules may apply (for example hotel rules or an activity’s safety briefing). Jordan Routes selects and works with Service Providers with reasonable care and stays available to help you before and during your trip.
6. Customer booking requests
A booking request, an enquiry or a request for a tailor-made itinerary is not yet a confirmed booking. When you make a request, please give accurate details: the names and number of travellers, the ages of children where relevant, travel dates, pick-up location, flight details for transfers, and your contact details. You are responsible for the accuracy of this information and for sharing these Terms with the other travellers in your booking.
7. Booking confirmation
When you complete checkout you receive an email that your booking has been received. Your booking is confirmed when Jordan Routes confirms it in writing (by email or another written message) with the services, date and price. Driver and guide (where included) details are sent before the trip. If a requested service turns out not to be available, we will tell you as soon as possible and offer an alternative or a full refund of any amount you have paid for it.
8. Pricing
- Prices are charged in Jordanian dinars (JOD). Prices shown in other currencies are an approximate guide at the current exchange rate.
- Each experience shows what is included and what is not included. Unless stated otherwise, entrance fees, meals, tips, travel insurance and personal expenses are not included.
- Prices may be per person, per vehicle, per guide or per package, as shown on each page. The total is shown before you book.
- If a price was shown in obvious error, we will tell you before confirmation, and you may cancel without charge.
9. Service fees and commissions
Jordan Routes may receive a commission, service fee, referral fee or other compensation from Service Providers, or as part of the price you pay, for marketing, booking facilitation and customer support. The total shown at checkout is the price you pay for the booked services; optional extras and items listed as not included are charged only if you choose them.
10. Payments
- You can pay by the methods offered at checkout for your booking. These currently include bank transfer and, where offered, payment on the day of the service. Available methods may change.
- Payments made to Jordan Routes may relate to travel services arranged through the platform, including amounts received for the Service Providers that deliver your services.
- With bank transfer, your booking is confirmed once the payment is received, unless we agree otherwise in writing. With payment on the day, you pay the driver, guide or representative in cash (JOD, USD or EUR) as stated in your booking.
- Jordan Routes does not store card numbers. If card payment is offered, it is handled by a payment provider.
- Bank, transfer and currency conversion charges made by your bank are your responsibility unless stated otherwise.
11. Changes to bookings
If you want to change a booking, contact us as early as possible. We will do our best to arrange the change, subject to availability and any difference in price, which we tell you before the change is confirmed. A change requested within the cancellation periods may be treated as a cancellation where the Service Provider can no longer accept it.
12. Customer cancellations
You can cancel a booking in writing at any time. The charges depend on the type of booking and how close to the start you cancel, as set out in our Cancellation & Refund Policy. In summary: day tours, activities, transfers and private services can be cancelled free of charge up to 48 hours before the start; multi-day packages up to 14 days before arrival. Where an experience shows its own cancellation conditions, those apply.
13. Provider or operational changes
An itinerary may need to change for reasons of safety, weather, road conditions, site closures, official instructions or the circumstances of a Service Provider. We will inform you as soon as possible and offer a comparable alternative. If a service is cancelled or significantly changed and you do not accept the alternative, you are entitled to a full refund for that service.
14. Refunds
Approved refunds are made to the original payment method or by bank transfer, without undue delay and normally within 14 days of approval. Costs that cannot be recovered from third parties (such as tickets issued in your name) are deducted only where this was stated before you booked or where the law allows. Charges made by banks for transfers and currency conversion are not refunded, except where the booking is cancelled by Jordan Routes or a Service Provider.
15. No-shows
If you are not at the agreed meeting or pick-up point at the agreed time and cannot be reached, the driver or guide will wait for a reasonable time, after which the service is treated as a no-show and charged in full. Late arrival may shorten the service without a refund for the time missed.
16. Traveller responsibilities
- Give accurate information and be on time at the agreed meeting points.
- Follow the reasonable instructions of drivers, guides and staff, especially safety instructions.
- Respect local laws, customs and the rules of sites, protected areas and accommodation.
- Choose experiences that suit your fitness and health; some hikes and activities need a reasonable level of fitness.
- Supervise children in your group, and look after your personal belongings and documents.
- You may be responsible for damage you cause to vehicles, accommodation or equipment.
17. Passports and visas
Each traveller is responsible for holding a valid passport (many countries require at least six months’ validity), any visa needed for Jordan and other countries visited, and the documents required at borders and checkpoints. We can share general information, for example about the Jordan Pass, but this is not legal or immigration advice; please check with the official authorities.
18. Health and travel requirements
Please tell us before booking about health conditions, reduced mobility, allergies, pregnancy or other circumstances that may affect your participation, so that suitable arrangements can be checked with the Service Providers. Follow official health advice and any entry requirements for Jordan. Some activities may not be suitable for everyone.
19. Travel insurance
Travel insurance is not included. We strongly recommend comprehensive travel insurance covering medical treatment, evacuation, cancellation, personal belongings and the activities you plan to do.
20. Transportation
Transportation is provided as described for each experience, by professional drivers and transport providers arranged for your booking. Vehicle types are indicative and depend on group size. Daily hours and distances are as stated (for example up to 10 hours for a car with driver). For safety, the driver may decline requests that break traffic rules or are unsafe. Drivers are not tour guides: guiding inside sites is provided only where a licensed guide is included.
21. Tour guides
A licensed local tour guide is included only where stated on the experience page – for example at the main site or for the whole day. Guide languages are as booked and subject to availability. Where no guide is included, you can add one when booking or ask us to arrange one.
22. Accommodation
Hotels, camps and other accommodation are as listed for the package or of a similar standard. Star ratings follow local classification. The rules, check-in and check-out times of each property apply. Special requests (such as room type or bed configuration) are passed on but cannot be guaranteed unless confirmed in writing.
23. Activities and attractions
Activities and attractions are run by their operators or the relevant authorities. Opening hours, ticket prices and access rules are set by them and may change. Activities that depend on the weather or on safety conditions – such as balloon flights, boat trips, diving and some hikes – may be cancelled or changed on the day; in that case section 13 applies.
24. Force majeure
Neither Jordan Routes nor the Service Providers are responsible for failure to perform a service caused by events beyond reasonable control, such as extreme weather, natural events, war or civil unrest, terrorism, epidemics, actions of governments or authorities, strikes, or closures of borders, roads or sites. We will help you to find alternatives. Where a service cannot take place, we refund the amounts not yet used, less costs that Service Providers cannot return, to the extent permitted by applicable law.
25. Complaints
If something is not right during your trip, please tell the driver, guide or Jordan Routes straight away – WhatsApp is fastest – so that it can be put right on the spot. You can also send a written complaint to info@jordanroutes.com, ideally within 30 days after the service. We will acknowledge it and reply within a reasonable time, working with the Service Provider concerned where needed.
26. Limitation of liability
Jordan Routes is responsible for carrying out its own role – providing accurate information, facilitating your booking, handling payments it receives and communicating with you – with reasonable care and skill. The delivery of each tourism service is the responsibility of the Service Provider concerned, and Jordan Routes is not responsible for the acts or omissions of independent Service Providers to the extent permitted by applicable law; we will nevertheless help you to resolve any problem.
Where Jordan Routes is liable, its liability is limited to the price paid for the affected service, except where the law does not allow such a limitation (for example liability for death or personal injury, or for loss caused by fraud or gross negligence). To the extent permitted by applicable law, Jordan Routes is not liable for indirect losses, or for loss of or damage to personal belongings, except where caused by its own fault.
27. Mandatory consumer rights
Nothing in these Terms excludes or limits any consumer right or liability that cannot lawfully be excluded or limited under applicable Jordanian law. Where mandatory consumer protection rules of another country apply to you, nothing in these Terms affects those rights.
28. Personal data
We use your personal data to handle your enquiry and booking and share it with the Service Providers only as needed to deliver your services. Details are in our Privacy Policy.
29. Intellectual property
The texts, design, logo and other content of the Website belong to Jordan Routes or its licensors. Photos from Wikimedia Commons are used under their free licences and credited on our photo credits page. You may view and print pages for personal use; other copying or reuse requires our written permission or the relevant licence.
30. Website use
Please use the Website lawfully and do not interfere with its security or operation. The travel assistant on the Website gives general information; prices, availability and booking details come from our booking system, and your written booking confirmation prevails. Links to other websites are provided for convenience; we are not responsible for their content.
31. Governing law
These Terms and any booking made under them are governed by the laws of the Hashemite Kingdom of Jordan.
32. Dispute resolution
We will always try to resolve a disagreement amicably first, through the complaints process in section 25. If a dispute cannot be resolved, it may be brought before the competent courts of Amman, Jordan, without prejudice to any mandatory right you may have to bring proceedings elsewhere.
33. Contact information
Jordan Routes | مسارات الأردن
Amman, Hashemite Kingdom of Jordan
Phone / WhatsApp: +962 7 9179 7111
Email: info@jordanroutes.com
Website: jordanroutes.com